VK Chat · studio sample

Huda Chat

Docs-trained bot on site + WhatsApp handoff

Sector Clinic demo · Jeddah Timeline 3 weeks Role Chat UX + knowledge base + handoff rules

~65%*

Deflected FAQs

Yes

Handoff with context

Site + WA

Channels

12 pages

Doc sources

Studio sample build — labeled demo with illustrative metrics, not a third-party client claim.

Challenge

Studio sample · not a client claim. Front-desk hours could not cover evening traffic. FAQs repeated all day; complex cases still needed a human. A generic chatbot would invent answers — unacceptable for care-adjacent copy.

Approach

Ingest only approved docs (hours, services, prep instructions, location).
Design refusal + handoff: if confidence is low or topic is sensitive, route to staff.
Ship site widget first; mirror the same knowledge path on WhatsApp.
Log unanswered questions into a weekly review queue for doc updates.

Solution

A docs-grounded assistant that answers the boring 70% and escalates the rest with full context. Staff see fewer repeat DMs; visitors get instant, on-brand replies after hours.

Stack

LLM wiring RAG over docs Site widget WhatsApp Cloud API