Legal · KSA

Terms of Service

These terms govern use of viewkeepersa.com and studio services from Viewkeeper (Riyadh, Saudi Arabia). A signed proposal or statement of work (SOW) controls if it conflicts with this page.

Last updated: 2026-07-23

1. Who we are

Viewkeeper is a digital studio offering professional services: websites and landing pages, lead systems, ops automation, AI chatbots, computer vision, and related custom work for clients in KSA and the GCC. We are not a pure SaaS product vendor; package names (e.g. VK Site, VK Chat) describe service scopes, not self-serve software licences unless a proposal says otherwise.

2. Website use

You may browse the site for lawful purposes. Do not attempt to break security, scrape in a way that harms the service, spam forms, or misuse chat tools. Content on the site is for general information; package prices and examples may change without notice until locked in a written proposal.

3. Enquiries and proposals

Sending a brief (form, WhatsApp, or email) is not a contract. We may reply with a recommended package or Custom outline. Work starts only after both parties agree scope, fees, and payment terms in writing (proposal acceptance, SOW, or equivalent).

4. Project fees and payment

• Fees are typically fixed project packages in SAR, or Custom after discovery. Opening rates on the site are indicative until confirmed in a proposal.
• Payment schedules (e.g. deposit + milestones, or installments up to 12 months where offered) are set in the proposal.
• Invoices are due as stated. Late payment may pause delivery. Taxes (including VAT where applicable) are extra if required by law and noted on the invoice.
• Deposits and fees for work already performed are generally non-refundable unless the proposal says otherwise or we cancel without cause.

5. Scope and changes

Deliverables, timelines, and assumptions are defined in the agreed scope. Out-of-scope requests (extra pages, new integrations, major redesigns, additional languages, etc.) need a change order and may adjust fee and schedule. Client delays (content, access, approvals) extend timelines without penalty to Viewkeeper.

6. Client responsibilities

You provide timely access (domain, hosting, WhatsApp Business, CRM/sheets, cameras, brand assets), accurate content, and a single decision-maker for approvals. You warrant you have rights to materials you supply and that your use of deliverables complies with applicable law (including advertising, sector, and data rules in your industry).

7. Ownership of deliverables

• After full payment of amounts due for a project (or the relevant milestone, if the proposal splits ownership by phase), you own the final client-facing deliverables created uniquely for you under that scope (e.g. site code and design as delivered, configured automations, approved chatbot content packs), subject to third-party licences.
• Third-party tools (hosting, WhatsApp, analytics, APIs, stock assets, open-source libraries) remain under their own terms; we do not transfer those licences beyond what the vendor allows.
• Viewkeeper materials — internal tools, prompts, frameworks, templates, and know-how that are not unique client IP remain ours. We may reuse non-confidential patterns across projects.
• Until payment is complete, we retain all rights in unpaid work and may withhold handoff or disable staging access.

8. No guarantee of rankings or lead volume

We design for conversion and technical quality, but we do not guarantee search rankings, ad performance, lead volume, revenue, or business outcomes. Results depend on your offer, market, budget, content, follow-up process, and third-party platforms. Any case studies or examples are illustrative, not promises.

9. AI, chat, and vision systems

Chatbots and vision pipelines are assistive tools. They can err, miss edge cases, or need human review. You are responsible for operational use, staff training, and decisions that affect safety, legal, medical, or financial outcomes. We set grounding and handoff rules as scoped; you must keep source content accurate.

10. Warranties and liability

Services are provided with reasonable professional care. Except as required by mandatory law, we disclaim implied warranties of merchantability or fitness for a particular purpose.

Liability is limited: to the fullest extent permitted by applicable law, Viewkeeper’s total liability arising from a project or these terms is capped at the fees you actually paid us for that project in the three (3) months before the claim. We are not liable for indirect, incidental, special, consequential, or lost-profit damages, or for third-party platform outages.

Nothing here excludes liability that cannot be limited under Saudi law (e.g. fraud or personal injury where mandatory rules apply).

11. Confidentiality

Each party should protect the other’s non-public business information shared for the project and use it only for delivery. Public portfolio use of non-sensitive work (screenshots, name, short description) is allowed unless you opt out in writing before launch.

12. Termination

Either party may terminate a project for material breach not cured within a reasonable period after written notice, or as the proposal allows. On termination you pay for work performed and non-cancellable costs. Surviving clauses include ownership (as paid), liability limits, confidentiality, and governing law.

13. Governing law and venue

These terms and studio engagements are governed by the laws of the Kingdom of Saudi Arabia. Courts in Riyadh have exclusive jurisdiction, unless a written agreement specifies another dispute process (e.g. amicable settlement first).

14. Privacy

How we handle personal data on this site is described in our Privacy Policy.

15. Contact